Monday – Friday: 8.30 am – 5.30 pm

Call us: 03-6144 0703

Send mail: hello@redradar.com.my

Contact Us

Monday – Friday: 8.30 am – 5.30 pm

Call us: 03-6144 0703

Send mail: hello@redradar.com.my

Contact Us

Balanced Scorecard for RedRadar (Company-Level)

Balanced Scorecard

Financial Perspective

Objective: Achieve sustainable revenue growth and profitability.

1. Increase Annual Revenue
Grow overall revenue by scaling both HR outsourcing and recruitment services, with additional focus on premium outsourcing packages.

How to Measure: Year-over-year revenue growth analysis.
2. Enhance Profit Margins
Focus on high-margin services like premium HR outsourcing and minimize operational inefficiencies.

How to Measure: Net profit margin (Net Profit / Revenue) tracked quarterly.
3. Diversify Revenue Streams
Reduce dependency on a single revenue stream by growing recruitment and complementary services like training and consulting.

How to Measure: Revenue contribution from recruitment and other services.
4. Maintain Strong Cash Flow & Increase Cash Reserve
Ensure timely collections to avoid cash flow constraints.

How to Measure: Monitor collections cycle and liquidity ratio.
5. Optimize Cost Efficiency
Keep operational costs proportionate to revenue growth.

How to Measure: Operational cost-to-revenue ratio
balanced scorecard

Customer Perspective

Objective: Elevate customer satisfaction, retention, and expand market share.

Customer and Recipient Satisfaction and Retention Index
How to Measure: Regular client surveys combined with retention rates.
Client and Recipient Engagement Index
Focus on building strong relationships through frequent touch points and value-added sessions.
How to Measure: CRM tracking of engagements and client feedback.
New Client and Recipient Acquisition
Increase onboarding of SMEs to drive market expansion.
How to Measure: Number of new clients acquired monthly.
Service Delivery and Experience Efficiency
Focus on timely and error-free service delivery to enhance client loyalty.
How to Measure: Delivery logs and feedback on service accuracy.
Client Referral Rate
Leverage satisfied clients to generate organic referrals for HR outsourcing and recruitment.
How to Measure: Percentage of new clients acquired through referrals.
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BALANCED SCORECARD

Internal Processes Perspective

Objective: Optimize operational efficiencies and achieve high productivity.

01.
Process Cycle Time Reduction
Focus on reducing HR setup and recruitment cycles.

How to Measure: Average cycle times for key processes.

02.
On Time Delivery Rate
Ensure consistent, timely service delivery.

How to Measure: Percentage of services delivered within the agreed timeline.
03.
Automation Implementation
Automate routine processes to handle more clients without scaling costs.

How to Measure: Number of automated processes.
04.
Service Delivery Accuracy
Minimize errors in documentation and recruitment placements.

How to Measure: Percentage of error-free deliveries.

05.
Employee Productivity Index
Optimize output per consultant and recruiter to maximize revenue generation.

How to Measure: Revenue per employee.
BALANCED SCORECARD

Learning & Growth Perspective

Objective: Foster continuous improvement, employee engagement, and leadership development.

1. Employee Skill Development

Provide targeted training on recruitment, HR, and leadership.

How to Measure: Training hours per employee.

2. Employee Engagement and Alignment

Foster commitment to RedRadar’s vision and values.

How to Measure: Engagement scores from surveys.

3. Internal Leadership Development

Promote from within to fill critical roles.

How to Measure: Internal promotion rate.

4. Innovation and Contributions

Encourage staff to propose process improvements and new service ideas.

How to Measure: Number of implemented ideas.

5. Retention of High Performers

Retain top talent to maintain service quality.

How to Measure: Retention rate of top performers.

BALANCED SCORECARD

Core Values

Objective: Embed RedRadar’s core values into all aspects of operations and interactions.

Value Judgement

Commitment to Excellence

We strive for the highest standards in everything we do, delivering impactful and quality outcomes that set us apart.

How to Measure: Quality audits, client feedback on outcomes, and internal performance reviews.

Client-Centric Focus

Our clients’ growth and success are at the heart of our services. We build tailored HR solutions that genuinely support businesses, ensuring we address their specific needs to achieve long-term success.

How to Measure: Client satisfaction scores, testimonials, and measurable client success metrics.

Organizational Value

Innovation and Continuous Growth

We embrace adaptability, learning, and innovation as essential to RedRadar’s journey, always seeking new ways to improve and lead in HR services.

How to Measure: Number of innovative practices implemented, and their impact on service delivery or efficiency.

Personal Value

Empowerment and Care

We foster a supportive environment where each individual feels valued, respected, and empowered to reach their full potential, encouraging teamwork and mutual respect.

How to Measure: Employee satisfaction scores, engagement survey results, and team performance reviews.

Integrity and Professionalism

We conduct ourselves with honesty, transparency, and respect, building trust with clients and within our team through ethical practices ensuring long-lasting professional relationships.

How to Measure: Compliance with ethical standards, client trust surveys, and internal feedback.

Having HR Problems?

We are dedicated to providing expert solutions to address and resolve your human resources challenges and concerns, offering our assistance in effectively managing and mitigating the intricacies of HR-related issues

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